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Frequently Asked Questions



 
1. WHAT ARE THE WARRANTIES AND GUARANTEES ON YOUR PRODUCTS?

2. HOW TO ORDER FROM THIS WEBSITE?

3. ARE ALL THE ITEMS PRESENTED ON THIS WEBSITE AVAILABLE ON DEMAND?

4. WHAT ARE YOUR SHIPPING POLICIES?

5. HOW TO DETERMINE WHAT PERIOD JEWELRY DATES FROM?

6. HOW DO KARATS OF GOLD DIFFER IN DIFFERENT COUNTRIES?

7. WHAT ARE YOUR PRICING POLICIES?

8. WHAT IS THE DIFFERENCE BETWEEN THE APPRAISED PRICE AND YOUR PRICE?

9. WHAT IS YOUR PRIVACY POLICY?

10. WILL I GET THE EXPERT CUSTOMER SERVICE?

1. WHAT ARE THE WARRANTIES AND GUARANTEES ON YOUR PRODUCTS?

If for any reason you're not satisfied with the item you purchased via this web site you can return the item for a refund or exchange within 30 days of the date of purchase. Please note that for a full refund of your purchase price, minus shipping, handling, gift packaging, or other charges the item must be undamaged and in original condition to be acceptable for refund or exchange. Refunds will be in the original form of payment, except for wire transfers which will be refunded via company check. Special orders and custom orders cannot be returned.
MasterpieceJewels.com gives a 1 year warranty on all its merchandise against defects in manufacturing and workmanship. MasterpieceJewels.com is not responsible for the items subjected to excessive wear, abuse, or physical damage whether accidental or otherwise. The insurance and protection of your merchandise is solely your responsibility, and MasterpieceJewels.com. shall not be held liable for any loss, theft, or resulting damages whatsoever that may occur.

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2. HOW TO ORDER FROM THIS WEBSITE?

Online ordering at MasterpieceJewels.com is really easy, fast and secure. When you are ready to make your purchase, click the red ORDER THIS ITEM button. The Authorize.net secured website opens and you are prompted to fill out the online order form. Authorize.net applies the latest security and encryption technologies to protect its users’ at all times. The data is transferred by the secure SSL 3.0 protocol with128-bit key encryption technology. The system supports Visa 3D Secure and Master Card SecureCode protection to prevent the identity theft. Your personal and credit card information will remain private and will be securely processed. After the transaction is complete, we’ll email you the order confirmation.

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3. ARE ALL THE ITEMS PRESENTED ON THIS WEBSITE AVAILABLE ON DEMAND?

Since we are a product manufacturer, more than 80% of the items shown on this website are available on demand. However, sometimes we do not have the right size in stock. It takes us from 7 to 15 days to create suitable pieces.

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4. WHAT ARE YOUR SHIPPING POLICIES?

You may have your order shipped UPS 2nd Day Air. Please note that delivery via UPS 2nd Day Air does not permit delivery on Saturdays, Sundays, or holidays. We also provide the customized shipping to fit our customers’ needs. The shipping charges vary depending on the product value. International shipping is subject to the taxes and duties of the destination country. It is the sole responsibility of the purchaser to pay all import taxes and customs fees associated with their order.

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5. HOW TO DETERMINE WHAT PERIOD JEWELRY DATES FROM?

1760 - 1820 Georgian style
1837 - 1900 Victorian style
1850 - 1890 Renaissance and Etruscan revivals
1901 - 1914 Edwardian style
1900 - 1910 Secession, Art Nouveau, Arts & Crafts
1920 - 1935 Art Deco style
1935 - 1945 Retro style
1950 - 1970 referred to as "50's" and "60's" jewelry

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6. HOW DO KARATS OF GOLD DIFFER IN DIFFERENT COUNTRIES?

1. England - 9K, 15K, 18K
2. France - 18K
3. US - 10K, 12K, 14K, 18K
4. Europe - 14K, 18K
5. Middle East and Asia - 18K, 22K

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7. WHAT ARE YOUR PRICING POLICIES?

Due to fluctuating prices of high-quality metals and gems on the market, our prices are subject to change without notice. We do our best to provide you with precise prices. If an item is inadvertently mispriced, we will notify you immediately. If the paid amount is higher than the intended retail price, we will refund the difference. If the listed price is lower, we will offer 20% off the item’s intended retail price, up to a maximum of $200. In accordance with industry standards and FTC regulations, the total gemstone carat weight in our jewelry may vary +/- 0.04 carats from the stated weight.

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8. WHAT IS THE DIFFERENCE BETWEEN THE APPRAISED PRICE AND YOUR PRICE?

There are 2 types of prices you can find on this website.
APPRAISED PRICE is the suggested retail price recommended by our in-house GIA Graduate Appraiser as the retail value. A retail appraisal is typically used for insurance purposes in the event of loss or theft. This appraised value takes into consideration that some jewelry (particularly diamonds of 1.00 carat or more) increases in price over time. However, we guarantee that our appraised prices are correct as today’s market value.
YOUR PRICE is the price that we offer as a product manufacturer. It is what you will pay when purchasing our products. We do want you to buy quality jewelry cheaper than with other companies. Therefore, most of our prices are only half of the appraised retail value.

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9. WHAT IS YOUR PRIVACY POLICY?

At MasterpieceJewels.com, we strive to build the long-lasting relationship with our customers. We take the utmost care to respect your privacy. We do not share or sell any of your private information (name, email address, or any other information about you) to any non-related third parties. We guarantee that any information you provide us will be kept confidential. Any user information we gather is used solely to improve your shopping experience.
You can sign up to receive our Newsletter to be informed about special events, sales and promotions on this website. If you would prefer NOT to receive messages from us, please let us know via e-mail and we shall take your name off the mailing list.

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10. WILL I GET THE EXPERT CUSTOMER SERVICE?

Absolutely! MasterpieceJewels.com offers the greatest selection of fine jewelry directly from manufacturer along with professional guidance on how to buy jewelry, antique style jewelry, diamonds and other gemstones. We are happy to provide you with general information, buying tips, things to look for when you purchase jewelry and other guidelines that you may find useful. We strive to bring you current information at all times and do our best to help our customers enjoy their shopping experience. If you have any questions, please contact us and we’ll get back to you as soon as possible.

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